Claims Service - Report a Claim

If you experience a loss, please have your policy number ready, and then. . .

Call toll free (888) 748-4326 to reach the 24-hour GuideLine™ Claims Reporting Service. We're here to serve you 365 days-a-year. Or, contact your GuideOne agent to report a claim.

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GuideOne Quality Claims Service

GuideOne leads the industry in providing fast, efficient claims assistance

The GuideOne Claims Team will put your mind at ease with fast, efficient claims service delivered by people who care. Whether it's damage from a storm, an auto accident, burglary or other type of loss, you deserve immediate, caring claims assistance.

With a GuideOne policy, you can always count on receiving fast, efficient claims service designed to exceed your expectations. The GuideOne Claims Team is committed to surpassing all other companies in providing the most prompt, compassionate assistance in times of need. Because of the team's dedication, each claim is handled quickly and settled fairly with a caring attitude.

GuideOne employs a full-time staff of insurance adjusters who provide superior service, expertise, and personal attention to policyholders. Many other companies only use independent adjusters and outsource this critical function.
In the event of a major disaster anywhere in the country, GuideOne's Catastrophe Team (CAT Team) is committed to arriving on the scene within 24 hours to assess damage.
GuideOne Taylor Ball Construction Services (GTB) specializes in the repair and rebuilding of commercial properties and is available to assist policyholders with construction needs.
Through GuideOne's relationships with several contractors, roof repairs and water removal can be expedited to help avoid additional damage.
Prompt claims service is guaranteed for auto claims. Once reported, GuideOne's Claims Team will contact you within two business days, or your deductible will be waived.
Just as important, we understand that filing a claim can be a stressful situation for many customers. So we listen carefully and try to make the claims process as easy as possible—leaving policyholders with one less worry.